Doorstep to Studio to Doorstep
From the quiet moment you entrust us with your keepsake to the day it returns transformed — here is what happens.
No automated "Order #3428" tracking numbers. Every step is personal, communicated with love on Arattai.
Our Sacred Trust
When you give someone your grandmother's only remaining pair of reading glasses, or your wedding rose from ten years ago, you feel a knot in your chest until it returns safely. We know that feeling. Because of that, our process is built around transparency, extreme transit security, and constant conversation.
The 6 Milestones
Whether through our website service builder, the unusual item form, or directly on the Arattai app, you tell us what you have and the story behind it. We discuss your preferred finish (resin block, floating frame, or shadowbox), answer questions, and prepare the transit schedule.
We generate a scheduled pickup through our trusted logistics partners (Blue Dart / DTDC specialized courier). We provide simple instructions on how to wrap delicate glass or dried botanicals. The courier agent receives a secure tamper-evident pouch. Every single shipment is 100% insured for full transit.
The moment the package arrives at our studio, we open it with cotton gloves, photograph the contents, and send you an immediate arrival update on Arattai. Your item is gently inspected for moisture content, material integrity, and fragile stress points.
No two projects use identical materials. We custom-cut our silicone molds, select specific hardwood stock (Indian walnut or aged teak), and subject organic botanicals to controlled silica crystal moisture extraction to lock in colors and eliminate future bubbling.
This is where patience reigns supreme. Resin is poured in thin, controlled layers over several days to avoid thermal heat spikes that could discolor paper or petals. After full curing, our hands bevel each edge, wet-sand up to 7000 grit, hand-polish the crystal, and solder any custom warm LED circuitry.
Your preserved keepsake is nested in a custom micro-suede dust bag, surrounded by custom shock-absorbing foam, and packed inside a protective rigid parcel. Delivered directly to your hands with signature confirmation.
Custody & Safety
Memories are irreplaceable. Here is how our engineering mindset protects every transit millimeter.
Chemically inert, PH-neutral Japanese wrapping that prevents micro-friction and absorbs zero ink or petal oils.
40-density shock-absorbing contour foam custom hand-cut to lock your object in 3-dimensional suspension.
Impact-resistant inner metallic or acrylic enclosure that protects against compressive forces up to 50 kg.
Food-grade silica absorption pouch to regulate internal relative humidity, sealed with a numbered holographic security strip.
Heavy-duty corrugated outer shipping container clearly marked with fragile orientation arrows and shock sensors.
Timeline Transparency
Select your location in India to see realistic door-to-door transit timelines and seasonal safety protocols.
Fastest corridor to our South India workshop. Direct insured express pickup.
From the moment we receive your keepsake, we stay in touch with you on the Arattai app. You'll receive real-time updates, photos of curing stages, and design choices. You can discuss options freely with us, just like talking to a friend over chai.
Honest Transparency
Fast-curing resins get hot and scorch delicate biological matter or old inks. We use slow-curing optical resin that cures gently at room temperature over 72+ hours per layer.
High atmospheric humidity during Indian monsoons requires desiccant isolation before casting. We will hold an item for a few extra days rather than risk moisture clouding.
During Diwali, New Year, or local regional holidays, logistics hubs experience package congestion. We time dispatches carefully to avoid your parcel sitting in warehouses.
If an edge isn't beveled perfectly, or a wood grain needs one more coat of organic beeswax, we take the extra day. Your memory is going to be admired for decades.
Your memory is waiting for its forever resting place.