We are not a corporate call centre. We are three friends who preserve memories. Talk to us just like you'd talk to a friend.
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Whether you have a question about an old keepsake, want to confirm transit safety for an antique, or just want to discuss ideas — write to us below.
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Chat with us on Arattai
We prefer direct, encrypted conversations over tickets. Message our studio on the Arattai app during studio hours to talk about design options, check item feasibility, or receive live photos.
Studio Hours: Mon–Sat, 10 AM – 6 PM IST
Write to us directly
For comprehensive queries or formal communications:
hello@memorylane.in
Our Studio Spaces
We operate from our dedicated home workshops in India. If you would like to hand-deliver an extremely fragile keepsake or discuss a memorial over ginger chai, reach out on Arattai and we will arrange a time.
"We usually respond within a day. Sometimes faster when the evening chai is brewing. We read every note with our own eyes — because that is how it should be."
— The Three Engineers at Memory Lane
Unsure if your memory can be preserved?
Snap two quick photos on your smartphone in natural daylight and send them to our Arattai handle. An artisan will inspect the material and reply with guidance within 2–4 hours.
Honest answers to the questions people ask us most.
How long does the entire preservation take?
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From the date your item arrives at our studio, it typically takes 2 to 4 weeks. Optical epoxy resin requires 72+ hours of slow room-temperature curing per layer to avoid thermal heat discoloration. We keep you updated with photos on Arattai at every milestone.
Is my item safe during courier transit?
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Yes, completely. Every single forward pickup and return journey is 100% insured for ₹10,000 with specialized courier logistics. We provide our own cushioned 5-ply kraft boxes and high-density EVA foam inserts with holographic tamper seals.
What if my keepsake is broken, chipped, or scratched already?
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We honour broken things. A cracked lens, a bent temple on grandfather's spectacles, or a torn corner of a diary page carries the authentic soul of the object. We stabilize the pieces so they never deteriorate further, without artificially altering their history.
Will the optical resin turn yellow after 5 or 10 years?
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No. Standard cheap craft resins yellow because they lack HALS (Hindered Amine Light Stabilizers). We formulate with German optical polymers with heavy UV inhibitors tested for 50+ years of crystal clarity indoors away from extreme direct sun.
Why do you charge ₹399 to ₹599? Are there hidden fees?
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There are zero hidden fees. As engineers with full-time day jobs, we don't depend on Memory Lane for our livelihood. Our base cost covers 100% of raw optical polymers, FSC Indian walnut, and studio upkeep. Insured doorstep pickup (₹99) and delivery (₹99) are listed transparently.
Why do you use Arattai instead of standard WhatsApp or email tickets?
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We believe in promoting home-grown Indian technology (Made in India by Zoho). Arattai is distraction-free, respectful of user privacy, and allows us to speak like human friends rather than corporate ticket managers.
Can you preserve an old rose that is already dry and crispy?
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Yes! For old, brittle dried botanicals, we apply a gentle vacuum infiltration primer that stabilizes the petal structure before resin casting, preventing the petals from crumbling or shedding under resin weight.
How does doorstep pickup work from smaller towns or hill stations?
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Our logistics partners service over 19,000 pin codes across India. If you reside in a remote hill district or island territory, transit may take 2–3 additional days, but the parcel remains under fully insured custody with priority tracking.
How do I clean and maintain my piece after receiving it?
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Every piece arrives with an archival micro-suede polishing cloth and care booklet. Simply wipe the resin with the dry micro-suede. Never use alcohol or glass cleaner. The wooden base can be refreshed once a year with a dab of natural beeswax.
Can I visit the studio in person?
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Because our studio includes a dust-free vacuum curing room and chemical climate controls, visits are by prior appointment only. If you wish to hand-deliver an exceptionally delicate heirloom, message us on Arattai to coordinate.
